Q. How can I do if I lost the purchased sports lottery tickets?

A:

Article 15, paragraph 4, in accordance with the provisions of the " Sports Lottery Issuance Act", The winners shall not ask for prohibition of prize payments on the grounds that sports lottery tickets are lost, stolen or mutilated. Please keep your lottery tickets properly.

Q. What can I do if I can't award lottery or refund via betting machine?

A:

You can download and fill out the "Problem Ticket Application Form" from the "Download" page, then mail the application form, the original lottery tickets and photocopy of identity documents, by double registered mail to "10599 Taipei Post Office No. 56-60" by double registered mail. After identifying and confirming the problem ticket issues, the refund or payment will be performed. No prize money shall be paid for winning lottery tickets which have been damaged beyond recognition by fire, water, oil, stain or other means. So please be sure to keep your lottery tickets properly.

Q. How do I receive a refund or winnings of problem lottery tickets?

A:

Once the problem lottery tickets are validated and determined as winnings(refund) lottery tickets, the problem tickets owner can receive the pay(refund) after pay(refund) deadline had reached and there is no more player need to pay(refund).The winnings(refund) will be transferred to the remittance account if the applicant had filled the application form with remittance account number. If remittance account was not filled, a bank endorser check will be mailed the address on the application form which applicant filled.